CANCEL YOUR ORDER
Orders may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. You can tell us you want to cancel your order by emailing us at firstname.lastname@example.org, by post, Le Bon Vin, 340 Brightside, Sheffield, S9 2SP. Any cancelled order will be refunded as soon as possible, usually within a week, but in any event within 30 days. Delivery costs and arrangements for return of non-faulty goods is the responsibility of the buyer. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Contact us on 0114 256 0090 or email email@example.com.
In the rare event that you should wish to return all or part of your wine order due to a suspected faulty product the request to cancel must be made in writing. Email firstname.lastname@example.org or contact us by post: Le Bon Vin, 340 Brightside, Sheffield, S9 2SP. If you want to determine whether your wine is faulty or is showing a typical or temporary characteristic, please phone to speak to our advisers: 0114 256 0090. In the case of a faulty product we will arrange collection of the remaining wine and on receipt, refund you or send you a replacement