Privacy Policy

This privacy policy sets out how we (Le Bon Vin) use and protect any information that you provide while using this website. This page will be updated in the event that any aspect of this policy does change, but if you have any questions or concerns in relation to this policy, we do ask you contact us to discuss the matter further. 

Last updated: 7th May 2019  (Expanded details of 3rd party integrations and associated data use; also reworded certain sections for clarity.)

What we collect

We may collect the following personal information:

  • Name.
  • Contact information (including email address and telephone number).
  • Demographic information such as address, date of birth and (optionally) gender.
  • Details of all orders associated with your account.
  • Reference(s) to payment information securely stored by our credit processor (SagePay), if you have chosen to save card information for future use.
  • Other information relevant to offers, promotions or surveys that you have chosen to participate in.

All information we presently hold about you can be viewed and, if appropriate, updated through your account page. Additionally, we also work with certain 3rd party companies to collect anonymous analytical data (information about how the website is accessed and navigated), for the purpose of providing verified reviews and for affiliate marketing, as described below.

What we do with the information we gather

We require this information to be able to process and fulfil any order placed with us, and in particular for the following reasons:

  • Internal record keeping, e.g. accounting.
  • For compliance with legislation (such as minimum age, for the purchasing of alcohol).
  • To reduce the risk of fraudulent transactions, protecting both ourselves and you as our customer.
  • To improve the products and services that we offer.
  • If you have opted to receive communication from us:
    • we may periodically send promotional messages about new products, special offers or other information which we think you may find interesting to the email address which you have provided.
    • we may contact you in relation to recent orders for the purposes of soliciting feedback about specific products or our service in geneal.

For the purpose of completing your order, we will provide elements of this information (principally name, delivery address and associated contact information) to the courier company we select for shipping.

Anonymous data is shared as part of the Google Analytics service for the purposes of monitoring the performance of our site. For more information in relation to this and the methods of data collection, please visit their site.

In the event that you were referred to our site through an affiliate link, when you complete a purchase with us then limited details of the order (including order number, item quantity and total purchase amount) will also be shared with the affiliate company, to allow them to process any promotions as per the terms of their site. If your browser blocks page content of 3rd party origin, such as is done by certain ad block extensions, or if you accessed the site without following a specific affiliate link, this functionality may not operate correctly and you may not receive the appropriate rewards.

Finally, for the purpose of receiving feedback in relation to products and services, we do operate in association with Trustpilot. As such information, confirming that you have placed an order with us, will be shared with them for the purpose of obtaining verified, independent reviews.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Additionally, as part of a series of routine system and security upgrades, passwords for any accounts created before 23rd May 2018 were invalided. If you wish to access an existing account, please follow the password reset process. If you have any problems or questions related to this, please contact us.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties, except as outlined above or we are required by law to do so. You may also choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, make certain that the checkboxes related to marketing purposes (e.g. newletter subscriptions) remain unchecked.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at or using the unsubscribe link in any marketing email.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Le Bon Vin, 340 Brightside Lane, Sheffield, S9 2SP with details of what information you require, sufficient details for us to locate the information and identify you and a cheque / postal order for £10.00 payable to Le Bon Vin Ltd.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, using the above details. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store. (Please note that this does not include any 3rd party cookies from the services identified above.)

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.