Returns and Refund Policy
Sheffield Cavavin is owned and operated by Le Bon Vin Limited.
This Returns and Refund Policy applies to all products purchased on the Sheffield Cavavin website.
This policy forms part of, and should be read in conjunction with, our Terms and Conditions, Privacy Policy, and Delivery Policy. We reserve the right to amend this policy at any time.
Returns are only accepted once goods have been delivered and received by the purchaser. We do not accept returns for goods that are in transit or have not yet been delivered.
By placing an order through our website, you confirm that you have read, understood, and agree to this policy. This policy does not affect your statutory rights.
1. Returns and Refunds
Customer satisfaction is important to us. If you change your mind, items purchased from our website may be returned for a refund within 14 days of delivery.
Refunds cannot be issued for requests made more than 14 days after delivery.
2. Conditions for Returns
To qualify for a return, the following conditions must be met:
- Order number must be provided
- Products must be returned in their original condition (unopened, unmarked, unaltered, and undamaged)
- Bottles must remain sealed; labels and seals must be intact
- Returned goods remain the responsibility of the customer until received at our warehouse
We reserve the right to refuse any return that does not comply with this policy. Non-compliant returns may be returned to the customer at their expense.
Customers may return items using one of the following methods:
- Return via a tracked and insured delivery service (recommended)
- Request a collection service (associated costs will be deducted from any refund)
- Return the item in person to our returns address
Returns address:
- Cavavin Sheffield
- Le Bon Vin Ltd
- 340 Brightside Lne
- Sheffield
- S9 2SP
- United Kingdom
3. Faulty, Damaged or Missing Items
We take care to ensure all products are dispatched in excellent condition. However, if your order arrives damaged (e.g., broken bottles), we will arrange a replacement as soon as possible.
If you believe a product is faulty, we may request detailed information regarding the issue, including aroma, taste, and appearance. Where appropriate (e.g., suspected cork taint, heat damage, or oxidation), we may arrange collection of the item for assessment and will provide a replacement where a fault is confirmed.
All claims relating to damaged, faulty, or missing items must be submitted within 30 days of delivery and must include:
- Order number
- Photographic or video evidence of the issue
- Description of the fault or damage
4. Refund Processing
Once your return has been received and inspected, refunds will be issued to the original payment method within a reasonable timeframe.
If a return is made due to a change of mind, original delivery charges will be deducted from the refund. Where a collection service has been used, the cost of collection will also be deducted.
If returned items do not meet the required conditions, they may be sent back to you at your expense.
5. Undeliverable Parcels
Orders returned to Sheffield Cavavin as undeliverable will not be automatically re-dispatched. Additional delivery charges may apply for re-shipment.
Customers are responsible for any costs associated with correcting delivery details or reshipping orders.
6. Contact Us
If you have any questions regarding this Returns and Refund Policy, please contact us:
Email: sheffield@cavavin.co.uk